Return and Refunds

At Trenzora Sellers LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging with all included accessories, tags, and manuals (if applicable).
  • Proof of purchase or your order number is provided.

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Perishable goods
  • Personal care or hygiene products that have been opened or used
  • Clearance or final sale items (where applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

We will review your request and, if approved, arrange a replacement, refund, or another appropriate resolution.

Return Process

To initiate a return:

  1. Email us at trenzorasellers@gmail.com.
  2. Include your order number and the reason for your return request.
  3. Wait for return instructions before sending your item.

Returns sent without prior authorization may not be accepted.

Return Shipping

  • If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping cost where applicable.
  • For returns due to a change of mind or other customer-related reasons, the customer is generally responsible for return shipping costs unless otherwise required by law.

Original shipping charges are non-refundable unless the return is the result of our error.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us for assistance.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been processed or dispatched, it may no longer be possible to cancel it. If cancellation is unavailable, you may request a return after delivery if your purchase meets our return eligibility requirements.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Trenzora Sellers LLC
30 N Gould St #22607
Sheridan, WY 82801
United States

Email: trenzorasellers@gmail.com

We are committed to providing a fair and efficient return and refund process and appreciate the opportunity to assist you.